Playlytix
Help Center

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Find answers below or reach out directly. We typically respond within one business day.

Frequently Asked Questions

Common Questions

How do I add a player to my team?
Go to your team's Roster tab and tap the + button in the top right. Enter the player's name, jersey number, and position. Players can also join your team via an invite link or code.
How do I invite a coach or assistant coach?
Open your team settings and tap 'Invite Members.' Select the Coach role, then share the generated invite link via text, email, or copy it to your clipboard. Invited coaches can accept from any device.
How do I start tracking stats during a game?
From the home screen, open your team and tap 'Start Game.' Select the opponent name and tap 'Go Live.' The stats screen opens. Tap any player card to record a stat. You can track goals, assists, saves, ground balls, turnovers, possession, and penalties.
I lost access to my team. What do I do?
If you can still sign in to your account, check that you're looking at the right team in your team list. If you were removed from a team, contact the team owner or coach to be re-invited. If you've lost access to your account entirely, use the 'Forgot Password' option on the sign-in screen.
Can parents see the stats without a login?
Parents can be invited to the team with a Viewer or Parent role. They'll need to create a free Playlytix account to accept the invite and view stats. Their access is view only, so they can't record or edit anything.
Does the app work without cell service?
Yes. Playlytix is offline-first. All stat recording works without an internet connection. Data syncs automatically to the cloud when your device reconnects to WiFi or cellular.
Contact

Still Need Help?

Email Support
support@playlytix.app

Typically responds within 1 business day.

Billing Issues

For subscription billing issues, refunds, or purchase history, contact Apple Support (iOS) or Google Play Support (Android) directly. They handle all payment transactions.